TechSnitch Blogs
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Two years ago, "AI governance" in most enterprises meant a slide deck and a quarterly audit. That era is over. A year after its launch, ServiceNow's AI Control Tower has evolved from a traffic manager for AI agents into what the company now calls an end-to-end AI command center — and the shift matters far more than the rebrand suggests. Ken Yeung
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Most "AI ROI" content is vapor. So let's start with a number a CFO can't argue with.
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If you own a Moveworks deployment, a ServiceNow estate, or both, the December 2025 close changed your roadmap whether you've planned for it or not. Here's the buyer-side read, stripped of vendor gloss.
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The most architecturally significant ServiceNow announcement of 2026 wasn't a new agent. It was a way to let everyone else's agents do governed work inside ServiceNow.
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This is the wrong question framed the popular way. It's not "which AI assistant is better." It's "which one finishes the work, and where does the other one belong."
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The premise behind Otto is the most relatable problem in enterprise software: employees don't know which system handles what. They open the IT portal for a laptop, a different portal for HR, search SharePoint for a document, file a ticket somewhere else for facilities.
